Integraph

Terms of Service

Version 2026-09-20

These terms govern your use of the Integraph platform and all its products, including Coriolis and any future applications provided by Integraph Pty Ltd ("Integraph", "we", "us").

1. Acceptance of Terms

You accept these terms by indicating your agreement when you create an account. If you do not agree to these terms, do not use the Integraph platform ("Service").

Where you are given access to the Service without charge, that access is granted in consideration of your agreement to these terms.

2. Description of Service

Integraph provides a cloud-based structural engineering software platform. Products include Coriolis (structural design tools including section analysis, cold-formed steel design, and concrete design) and future products as they become available.

3. Nature of the Service

Integraph supplies software. Integraph does not carry out professional engineering services, does not provide engineering advice in relation to any specific project, and does not accept engagement as a designer, consultant, certifier or engineer of record.

Support is limited to the operation of the software and does not extend to advice on the design of any structure. All engineering judgement in relation to your project — including the selection of standards, inputs, assumptions, models and load cases, and the assessment of results — is exercised by you.

4. Design Aid, Verification, and the Engineer of Record

The Service is a design aid. It does not constitute engineering advice and is not a substitute for the independent professional judgement of a qualified engineer.

4.1 Your responsibilities

You must:

  • select the design standards, inputs, assumptions, models, materials and load cases used, and satisfy yourself that they are appropriate to your project;
  • ensure that all output of the Service is independently checked by a person who is competent in the relevant field of engineering and, where the relevant jurisdiction requires registration to carry out that work, appropriately registered — before that output is relied upon, issued, incorporated into construction documentation, or used in construction;
  • ensure that check is a substantive review of the inputs, assumptions, methods and results against the governing design standard, and not merely a review of the presentation of the output;
  • keep records of that check for not less than the applicable statutory limitation period; and
  • not represent any output of the Service as a certified design, as a design prepared by Integraph, or as the work of Integraph.

4.2 Engineer of record

The engineer of record for any structure remains solely responsible for that design, including for any design informed by output of the Service. Integraph is not, and does not act as, the engineer of record for any project.

4.3 Limitations

Each tool's user guide describes the cases that tool is designed for and identifies cases it does not handle. You must review the user guide for each tool you use and satisfy yourself that the tool is suitable for your intended application. No description of limitations is represented as exhaustive, and you remain responsible for the verification required by clause 4.1.

4.4 Onward supply

If you supply any output of the Service, or any document derived from it, to a third party, you must ensure the disclaimer accompanying that output is reproduced in full and is not removed, obscured or altered.

5. User Accounts, Named-User Licences and Sharing

5.1 Accounts. To use certain features of the Service, you must create an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

5.2 An account identifies one person. An account is personal to the individual it is registered to, and must be registered in that individual's own name and against an email address controlled by them. Where you administer an organisation, each member who uses the Service must hold their own account; a shared, generic, role-based or departmental account (for example, one registered to a team inbox) is not permitted.

5.3 Licences are per named user. Every subscription, entitlement, seat, tool licence and API key granted under these terms is granted to a single named individual. It is not a floating, concurrent-use, per-device, per-workstation or organisation-wide licence. The number of licences your organisation requires is the number of individuals who use the Service, not the number who use it at the same moment.

5.4 You must not share an account or a licence. You must not share, disclose, sub-licence, rent, resell, lend, transfer or otherwise make available to any other person your account, your credentials, your API keys or any licence granted to you, and you must not permit any other person to access or use the Service under your account or licence. This applies whether or not the other person is a member of your organisation, and whether the sharing is simultaneous or sequential — including use of one account by two or more individuals in rotation, in shifts, across offices, or by a contractor, colleague, student or client. You must not use an account or licence issued to another person.

5.5 Reassignment is permitted; sharing is not. A licence may be permanently reassigned from one named individual to another where the first has ceased to require it — for example, when a person leaves your organisation or changes role. Reassignment is a change of the named individual, not a rotation of access between individuals.

5.6 We may verify compliance, including by technical means. We may verify compliance with this clause 5, and enforce the one-account-one-person and named-user basis on which licences are granted, by technical as well as administrative means. That may include recording, associating with your account, and comparing: device, hardware and installation identifiers (including MAC addresses and similar network interface identifiers), browser and operating-system fingerprints, IP addresses and approximate location, and session, concurrency and usage patterns; and it may include limiting an account to a number of registered devices or to a number of concurrent sessions, and refusing or ending a session that exceeds a limit. What we collect for this purpose, and how we handle it, is described in our Privacy Policy. This clause states the basis on which such measures may be introduced; we are not obliged to operate any of them, and not operating one is not a waiver of clause 5.4.

5.7 Consequences of sharing. Where we reasonably believe an account or a licence is being used in breach of this clause 5, we may require you to purchase the licences that the actual use required, suspend the affected account or licence under clause 19.5, and (where the breach is not remedied) terminate under clause 19.3. Except where immediate action is necessary to protect the security or integrity of the Service, we will give you notice and a reasonable opportunity to explain or remedy before we suspend.

6. Acceptable Use

You agree not to:

  • Use the Service for any unlawful purpose
  • Attempt to gain unauthorised access to any part of the Service
  • Interfere with or disrupt the Service or its infrastructure
  • Reverse engineer, decompile, or disassemble any part of the Service, except to the extent that such a restriction is prohibited by law, including sections 47B to 47F of the Copyright Act 1968 (Cth)
  • Use our Confidential Information, or a copy of the Service, to develop a substantially similar product
  • Share your account, credentials, API keys or licence with any other person, or use an account or licence issued to another person, contrary to clause 5.4
  • Circumvent, disable, or interfere with any device limit, concurrent-session limit, rate limit, usage limit or licence-compliance measure applied under clause 5.6 or clause 7, including by falsifying, masking, randomising or rotating a device, hardware or network identifier for that purpose

7. Automated and Agentic Use

The Service may be accessed programmatically, including through our API and MCP interfaces, and including by AI agents and other automated systems ("Automated Use").

  • You are responsible for all activity conducted using your credentials or API keys, whether initiated by a natural person, an AI agent, or any other automated process, and whether or not you were aware of it.
  • Clause 4 applies to Automated Use in full. Automated Use does not reduce, replace or satisfy the verification obligations in clause 4.1.
  • Before enabling Automated Use, you must nominate a natural person who is competent in the relevant field of engineering and, where required, appropriately registered, who is responsible for the output of that automated process. You must keep that nomination current.
  • Output generated through Automated Use that has not been checked in accordance with clause 4.1 must not be issued, relied upon, incorporated into construction documentation, or supplied to any third party.
  • You must not configure any automated process to remove, suppress, alter or fail to propagate any disclaimer, limitation notice, code clause citation, or version identifier contained in output of the Service.
  • We may log Automated Use, apply rate and scope limits, and suspend Automated Use where we reasonably believe it is being conducted contrary to this clause.

8. Intellectual Property

The Service, including all software, designs, and content, is the intellectual property of Integraph Pty Ltd. Your use of the Service does not grant you ownership of any intellectual property rights in the Service.

9. Your Data

9.1 Ownership. You retain all right, title and interest in the data, models, designs and inputs you upload to or create using the Service ("Your Data").

9.2 Licence to operate. You grant Integraph a non-exclusive, worldwide, royalty-free licence to host, store, copy, transmit, cache, back up, process and display Your Data, and to create derivative works of it, solely to the extent necessary to provide, secure, support and maintain the Service. This licence ends when Your Data is deleted in accordance with clause 19.4.

9.3 Aggregated data. We may create statistical and aggregated data derived from use of the Service ("Aggregated Data"), provided Aggregated Data must not identify you, any of your clients, any project, or any individual, and must not permit reconstruction of any specific design or section. We own Aggregated Data and may use it to operate, secure, analyse and improve the Service and to produce industry statistics.

9.4 Improvement and model development. We may use Your Data, and data derived from it, to operate, secure, analyse and improve the Service, including to develop, train, test and evaluate machine learning models used in or by the Service. We will not disclose Your Data to any third party for the purpose of training that third party's models. Where we use Your Data for model development, we will do so in a manner that does not reproduce or expose your specific designs, projects or clients in output made available to any other customer.

9.5 Feedback. If you give us suggestions or feedback about the Service, we may use them without restriction or obligation to you. Feedback does not include Your Data.

9.6 Sub-processors. We use third-party infrastructure and service providers to operate the Service. We will give reasonable notice before adding a sub-processor that will process Your Data in a materially different way.

10. Confidentiality

10.1 Each party may receive information of the other that is confidential or that a reasonable person would regard as confidential ("Confidential Information"). Your Data is your Confidential Information. The non-public elements of the Service, including its methods, algorithms, benchmarks and source code, are our Confidential Information.

10.2 Each party must keep the other's Confidential Information confidential, use it only for the purposes of these terms, and disclose it only to personnel and advisers who need it and who are bound by equivalent obligations.

10.3 These obligations do not apply to information that is or becomes public other than through breach of this clause, was lawfully known to the recipient before disclosure, is lawfully received from a third party without restriction, or is independently developed without use of the other party's Confidential Information.

10.4 A party may disclose Confidential Information where required by law, a regulator or a court, having first (where lawful and practicable) given the other party notice and a reasonable opportunity to object.

10.5 These obligations survive termination for five (5) years, and indefinitely in respect of any information that is a trade secret.

11. Privacy

Your use of the Service is also governed by our Privacy Policy, which describes how we collect, use, and protect your personal information.

12. Payment & Billing

12.1 Certain features of the Service require a paid subscription. Our prices are listed on our pricing page. For customers billed in Australian dollars, US dollars, euro, pounds sterling, Canadian dollars or New Zealand dollars, we set the price in that currency and that is the amount you are charged; no conversion by us or our payment provider is involved. For all other customers our prices are set in Australian dollars, and the price may be displayed and charged in your local currency at an exchange rate set by our payment provider, which may include a margin. In either case your card issuer may charge its own foreign transaction fees. The amount shown at checkout before you confirm your purchase is the amount you will be charged.

12.2 Payments are processed by Stripe. For most online purchases, Link, a Stripe service, acts as merchant of record. This means Link processes your payment; calculates, collects and remits any applicable sales tax; issues your receipt and tax invoice; and provides payment and billing support. Charges will appear on your statement as "LINK.COM* INTEGRAPH". For other purchases, such as those in countries where Link cannot assume tax liability, Stripe processes payment on our behalf and we issue your tax invoice. Your checkout page, receipt or invoice will show which applies.

12.3 In every case, Integraph supplies the Service to you and is responsible for it, and these terms govern your subscription and your use of the Service. Purchases through Link are also subject to Link's payment terms shown at checkout, which relate only to payment processing. Nothing in those terms limits your rights under these terms or any rights you have under law that cannot be excluded, including under the Australian Consumer Law.

12.4 You may cancel your subscription in your account settings or, for purchases through Link, through Link. Cancellation takes effect at the end of your current paid period unless clause 19 provides otherwise. If we or Link refund a payment, your access to paid features for the refunded period ends. If a payment is reversed or charged back, we may suspend access to paid features until the matter is resolved.

12.5 Unless stated otherwise, prices exclude GST, VAT and any other applicable sales or transaction tax. Where such tax applies, it is calculated at checkout based on your billing location and tax status, shown separately before you confirm, and added to the amount charged. If you are registered for GST or VAT, you may enter your ABN or VAT number at checkout. Whether a reverse-charge or similar treatment applies depends on the law of the relevant jurisdiction and will be reflected on your tax invoice.

12.6 We will not increase the price of a subscription during a period for which you have already paid. We may change prices for future subscription periods on at least thirty (30) days' notice before the start of the period to which the change applies. If you do not accept the change you may cancel before it takes effect and will not be charged the new price.

12.7 You may purchase API credits in advance. Credits are a prepaid unit of account for metered API and MCP use on your account. They are not money, are not a gift card or voucher, are not transferable, and are not redeemable for cash. The number of credits and the amount you pay for them are shown in your own currency at checkout before you confirm, and that amount is what you are charged. Purchased credits do not expire. Spending them requires a current Pro entitlement on your account: metered calls are authenticated by API key, and an API key is only valid while that entitlement is in force. If your Pro entitlement lapses, your unused credits are retained, not forfeited, and become spendable again when a Pro entitlement is restored. Credits are consumed only by metered API and MCP calls, at the per-call prices published on our API and MCP page; if we increase a per-call price, credits you bought before the increase are consumed at the prices published when you bought them. Credits included with a subscription are a separate allowance: that allowance resets at the start of each billing period and does not carry over.

12.8 Where Link is the merchant of record for a credit purchase (clause 12.2), Link processes any refund of that purchase and provides the payment support relating to it; otherwise we do. We do not otherwise buy back unused credits. If we amend these terms under clause 23 in a way that materially disadvantages you as a holder of purchased credits, the remedy in that clause extends to a refund of your unused purchased credits. Nothing in this clause affects your rights under the Australian Consumer Law (clause 14).

13. Service Availability

We strive to maintain high availability but do not guarantee uninterrupted access, and no service level agreement applies. Scheduled maintenance will be communicated in advance where possible.

14. Australian Consumer Law

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these terms excludes, restricts or modifies any guarantee, right, or remedy you have under the Australian Consumer Law, or under any other law, that cannot lawfully be excluded, restricted or modified.

Where the Australian Consumer Law permits us to limit our liability for breach of a consumer guarantee in relation to services, our liability for a failure to comply with such a guarantee is limited, at our option, to resupplying the services or paying the cost of having the services resupplied.

Where the Australian Consumer Law permits us to limit our liability for breach of a consumer guarantee in relation to goods, our liability for a failure to comply with such a guarantee is limited, at our option, to replacing the goods, supplying equivalent goods, repairing the goods, or paying the cost of doing any of those things.

Those limitations do not apply to goods or services of a kind ordinarily acquired for personal, domestic or household use or consumption. Nothing in these terms limits or excludes any liability we may have for misleading or deceptive conduct, or any other liability that cannot lawfully be limited or excluded.

15. Limitation of Liability

Subject always to clause 14, and to the maximum extent permitted by law:

  • neither party is liable for any indirect, consequential, special or incidental loss, or for any loss of profit, revenue, data, goodwill, or anticipated savings; and
  • the total aggregate liability of Integraph Pty Ltd arising out of or in connection with these terms or the Service, whether in contract, tort (including negligence), under statute or otherwise, is limited to the greater of (a) the total fees paid by you for the Service in the twelve (12) months immediately preceding the event giving rise to the claim, and (b) AU$10,000. Paragraph (b) applies whether or not any fees have been paid, including where you use the Service without charge.

These limits do not apply to: your obligation to pay fees; either party's liability for fraud or fraudulent misrepresentation; infringement by Integraph of your intellectual property rights; or either party's breach of clause 10 (Confidentiality).

16. Your Indemnity

You indemnify Integraph against any claim brought by a third party, and any loss, damage, cost or expense (including reasonable legal costs) reasonably incurred by Integraph in connection with such a claim, to the extent the claim arises from:

  • your breach of clause 4 (Design Aid, Verification, and the Engineer of Record), clause 6 (Acceptable Use) or clause 7 (Automated and Agentic Use);
  • your representation of output of the Service as a certified design, as the work of Integraph, or as having been verified when it has not; or
  • your breach of any law.

This indemnity does not apply to the extent the relevant loss was caused or contributed to by Integraph's own negligence, breach of these terms, or breach of any law, and does not extend to any liability that cannot lawfully be indemnified. Integraph must notify you promptly of any claim to which this indemnity relates, must not settle it without your consent (not to be unreasonably withheld), and must take reasonable steps to mitigate.

17. No Third-Party Rights

These terms are for the benefit of you and Integraph Pty Ltd only. Nothing in these terms is intended to create any duty, obligation or liability owed by Integraph to any third party, including any person who relies on work you produce using the Service.

18. Force Majeure

Neither party is liable for any failure or delay in performance caused by an event beyond its reasonable control, including natural disaster, war, industrial action, epidemic, failure of telecommunications or power, or the act or omission of an upstream infrastructure provider.

19. Term, Termination, Suspension and Data Export

19.1 You may terminate at any time, effective at the end of your current subscription period.

19.2 We may terminate for convenience on thirty (30) days' notice, in which case we will refund fees you have paid for the unused portion of your current subscription period.

19.3 Either party may terminate immediately if the other commits a material breach that is not remedied within fourteen (14) days of written notice, or becomes insolvent.

19.4 For thirty (30) days after termination, we will maintain your access for the sole purpose of exporting your data. After that period we may delete Your Data, and will delete it within ninety (90) days, other than data we are required to retain by law or Aggregated Data created under clause 9.3.

19.5 We may suspend your access, in whole or in part, where fees are overdue, where we reasonably believe the Service is being used in breach of clause 5, clause 6 or clause 7, or where suspension is necessary to protect the security or integrity of the Service. We will give notice and restore access promptly once the cause is resolved.

19.6 Clauses 4, 8, 9, 10, 14, 15, 16, 17, 20, 21 and 22 survive termination.

20. Entire Agreement

These terms, together with the Privacy Policy, form the entire agreement between you and Integraph in relation to the Service. If any provision is found to be unenforceable, it is severed and the remaining provisions continue in force.

Nothing in this clause limits or excludes liability for fraud, fraudulent misrepresentation, or misleading or deceptive conduct.

21. General

We may assign or novate these terms to a purchaser of our business or assets, or to a related body corporate, on notice to you. You may not assign these terms without our consent, not to be unreasonably withheld.

Notices to you may be given by email to your account address or by in-app notification. Notices to us should be sent to the address in clause 24. A failure to enforce a provision is not a waiver of it. Nothing in these terms creates a partnership, joint venture, agency or employment relationship between the parties.

22. Governing Law and Disputes

These terms are governed by the laws of New South Wales, Australia. The parties submit to the non-exclusive jurisdiction of the courts of New South Wales.

Before commencing proceedings, each party will use reasonable endeavours to resolve the dispute in good faith by negotiation, having first given the other party written notice of the dispute. This does not prevent either party from seeking urgent interlocutory relief.

23. Changes to Terms

We may update these terms:

  • where the change is required to comply with a law, regulation or regulator's direction;
  • where the change is not materially detrimental to you (for example, correcting errors, adding features, or improving clarity); or
  • in any other case, on at least thirty (30) days' notice by email and in-app notification.

Where we give notice under the third paragraph and the change is materially detrimental to you, you may terminate your subscription before the change takes effect and we will refund any fees you have paid for the unused portion of your current subscription period. Changes do not apply retrospectively to any claim or liability that arose before the change took effect.

24. Contact

For questions about these terms, contact us at legal@integraph.com.au.